Privacy Policy
This Privacy Policy explains how Chowthan Traders Private Limited collects, uses, and protects your personal information when you use our Village Mart and Chowthan Model Schools platform. By using our app or services, you agree to this policy.
Last Updated: October 11, 2025
1. Information We Collect
We may collect the following information:
Personal Information: Name, email address, phone number, delivery address, school/student details (if applicable)
Account Information: Login credentials and profile information
Order Information: Purchase history, delivery details, and service requests
School-Related Information: Student name, class, guardian details, attendance or academic-related submissions (if using school services)
Device & Usage Data: Device type, IP address, app activity, and approximate location (if permission is granted)
Support Communications: Messages, feedback, and customer support interactions
2. How We Use Your Information
We use your information to:
Create and manage your user account
Process orders from Village Mart and arrange deliveries
Provide school-related services and communications
Send order confirmations, updates, and notifications
Improve our platform and services
Provide customer and parent support
Send important service announcements
Prevent fraud, misuse, or security threats
Comply with legal obligations
We do not use your data for unrelated marketing without consent.
3. Sharing of Information
We may share information with:
Service Providers: Delivery partners, cloud storage providers, analytics tools, and customer support platforms
School Administration: Authorized school staff for student-related services
Legal Authorities: When required by law or government request
We do not sell personal data to advertisers or third parties.
4. Data Security
We take data protection seriously:
Secure servers and encryption (SSL/TLS) protect your information
Sensitive data is stored securely
Access is limited to authorized personnel only
Regular security monitoring and audits are conducted
Account protection features are available for users
5. Your Rights
You have the right to:
Access and update your personal information
Request a copy of your stored data
Request deletion of your account (subject to legal obligations)
Opt out of promotional communications
Withdraw consent for optional data processing
We aim to process requests within 7 working days.
6. Data Retention
We retain data while your account is active
Order and school records may be stored for administrative and legal purposes
After the retention period, data is securely deleted or anonymized
7. Cookies and Tracking
Cookies help save preferences and improve app performance
Analytics help us understand usage patterns
You may disable cookies in device settings
8. Children’s Privacy
School services are used under guardian supervision. We collect student information only as necessary to provide educational services and protect it with additional care.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date. Major updates will be communicated through the app or email.
10. Contact Us
If you have questions or privacy concerns, contact us:
Email: contact@paywalletservice.com
Phone: +91 8592459958
Address: Bachala Balaiah Sanjeevamma Nilayam, Santhapeta, Ongole, Andhra Pradesh - 523001
Grievance Officer: Pradeep Mamidi
Regulatory Compliance
We comply with applicable Indian data protection and digital privacy laws, including:
Information Technology Act, 2000
Digital Personal Data Protection Act (DPDP), 2023
Applicable education and consumer protection regulations
Effective Date: October 11, 2025